Customer Service
Terms of Service
Please read these terms carefully before using our services.
Last updated: January 2024
1. Agreement to Terms
By accessing or using the PeptideLab website and purchasing our products, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to this website.
2. Eligibility
To purchase from PeptideLab, you must:
- Be at least 18 years of age
- Be a qualified researcher, scientist, or laboratory professional
- Have proper facilities and equipment for handling research chemicals
- Agree to use products only for legitimate research purposes
3. Your Information is Safe
We take the security of your personal information seriously. Your data is protected by:
- Industry-standard SSL encryption for all transactions
- Secure payment processing through trusted providers
- Strict data protection policies and regular security audits
- We never share your personal information with third parties for marketing purposes
4. Orders & Payment
- All orders are subject to acceptance and availability
- Prices are subject to change without notice
- Payment must be received before order processing
- We accept major credit cards and approved payment methods
- Orders may be cancelled if fraud is suspected
5. Shipping & Delivery
We ship to most locations within South Africa. Delivery times are estimates and not guaranteed.
6. Returns & Refunds
Due to the nature of our products, we have a strict return policy:
- Unopened products may be returned within 14 days
- Products must be in original, sealed packaging
- Refunds will be processed within 7-10 business days
- Shipping costs are non-refundable
7. Limitation of Liability
PeptideLab shall not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use our products or services.
Our total liability shall not exceed the amount paid for the specific product giving rise to the claim.
Shipping & Payment
Everything you need to know about shipping, delivery, and payment options.
Delivery Times
*Delivery times are estimates and may vary during peak periods or due to unforeseen circumstances.
Shipping Costs
Where We Ship
We currently ship to all provinces within South Africa only. International shipping is not available at this time.
Please note: We do not offer international shipping at this time.
Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your data.
Last updated: January 2024
Information We Collect
We collect information you provide directly to us, including:
- Name and contact information (email, phone, address)
- Order history and preferences
- Communications you send to us
- Research institution or laboratory details (if applicable)
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you about your orders and inquiries
- Send promotional communications (with your consent)
- Improve our products and services
- Comply with legal obligations
- Prevent fraud and ensure security
Data Protection
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
- SSL encryption for all data transmission
- Secure payment processing through trusted providers
- Regular security audits and updates
- Limited employee access to personal data
Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal requirements)
- Opt-out of marketing communications
- Data portability where applicable
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
support@newagehealth.co.za
Legal Disclaimer
Important information about our products and their intended use.
FOR RESEARCH USE ONLY
ALL PRODUCTS ARE SOLD FOR IN-VITRO RESEARCH AND LABORATORY DEVELOPMENT USE ONLY. THEY ARE NOT FOR HUMAN CONSUMPTION OR DIAGNOSTIC USE.
By purchasing from PeptideLab, you confirm that you are a qualified researcher, scientist, or laboratory professional who will use these products solely for legitimate research purposes.
FDA & SAHPRA Disclaimer
The statements made within this website have not been evaluated by the US Food and Drug Administration (FDA) or the South African Health Products Regulatory Authority (SAHPRA). The products offered by PeptideLab are not intended to diagnose, treat, cure, or prevent any disease.
PeptideLab is a chemical supplier and is not a compounding pharmacy or an outsourcing facility as defined under the Federal Food, Drug, and Cosmetic Act.
Assumption of Risk & Liability
The customer acknowledges the risks associated with handling these products and certifies that they have the proper equipment, facilities, and trained personnel to manage those risks.
The customer knowingly accepts these risks and agrees to indemnify and hold PeptideLab harmless from any claims arising from the misuse or misapplication of these products outside of their intended, stated purpose.
PeptideLab shall not be liable for any damages, injuries, or losses resulting from the improper use, storage, or handling of our products.
Age Requirement
You must be at least 18 years of age to purchase products from PeptideLab. By making a purchase, you confirm that you meet this age requirement.
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